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Customer Support

How do I modify/cancel my order?

  • It is still possible to cancel the orders only while in "Payment Accepted" status.

    Simply navigate to the order history page and request the order cancelation. Your shipment will be immediately halted and one of our agents will take care of refunding your payment as soon as possible.

    At the moment is not possible to modify orders after the payment has been already confirmed.

    NOTE: Once the order status is changed to “Awaiting for Shipping”, it's not possible to cancel it any longer.

     

    After your order is shipped but you still want to cancel it please refer to this article.